TRANSPARENT SHIPPING POLICY
We currently only ship within the geographical boundaries of the United Arab Emirates and soon within the Middle East. Please allow 1-2 business days for us to process your order/s. You will automatically receive the tracking information to the email address you provide at checkout or at the time of registration by our fulfilment provider. Kindly check your spam folder if you haven't received the tracking information within 1-2 business days.
Orders are shipped within three business days, except on United Arab Emirates public holidays and weekend off days.
You can track your order/s by typing in your tracking number on our fulfilment partner’s website.
We accept payments online using credit or debit cards issued in the United Arab Emirates (such as Visa and MasterCard) and we currently accept payments only in AED.
All your card payments are processed through our payment gateway partner, who uses military-grade encrypted and PCI-compliant payment processors. Zaecy doesn't store your credit card information. Zaecy offers no warranty or guarantees on the usage of your credit cards as they are bound by the policies of the card issuing agency, bank and/or institution ("Card issuer"). Any payment issue need to be resolved directly with the card issuer by the customer and Zaecy may not be able to support the customer to obtain refund/s or to process refund/s.
CASH ON DELIVERY
We currently don't offer this mode of payment. However, this payment method shall be made available in the near future.
OTHER PAYMENT METHODS
Unfortunately, we don't accept payments via E-wallets, internet banking, foreign currency and cards issued outside of the United Arab Emirates. However, we are working to fix this and soon, you shall be purchasing our products using these payment methods.
CUSTOM DUTIES & TAXES
Customers are liable at all times to pay duties and taxes as and when applicable and may be charged separately by Zaecy in the invoice to the customer.
As all orders are currently shipped only from the United Arab Emirates via Zaecy's fulfilment partner, customers may also be bound by the delivery cost, terms and conditions of the fulfilment partner for delivery/s.
Although Zaecy insists from time to time to the fulfilment partner/s and service provider/s to adhere to all health and hygiene standards as stipulated by United Arab Emirates health authorities, Zaecy doesn’t offer any guarantee, warranty or any liability against any risks, including health hazards that may happen or pose due to the negligence of Zaecy’ s service providers. Contact-free delivery can be organised upon customer request.
As per the law of the United Arab Emirates, Zaecy will not deal with or provide services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries.
Happy Shopping with Zaecy!