The following conditions should be met to qualify for exchanges/refund:

1. Items are packaged back in their original packaging with labels and tags on.
2. Items must be unworn & unwashed (no distinct odours, blemishes, signs of wear, etc.)
3. Please use a Standard Shipping Pouch, boxes or Flyer for returning the items.
4. Exchanges occur in the form of Store Credit, which is issued against the full price of the returned item.
5. Store credit will be equivalent to the original purchase value net of any discounts offered by Zaecy.
6. Store Credit is only for one year, i.e. 12 months from the date of issue date. Depending on your order value, the items you purchase with the store credit might be subject to shipping charges at checkout.
7. Only the first return label of any item is free. An additional shipping, a fee will be charged if you want a second replacement for the same order. We assure you that we will make our return process hassle-free and smooth.
8. Refunds will be processed to the original payment method used to place the order, except:

• Cash on delivery payments are refunded as Store Credit.
• Once store credit is issued against an order, a refund cannot be processed against the same order.
• Refunds of orders placed through Tabby and Klarna are also subject to payment processor’s terms and conditions.
• Original delivery charges are not included in the refunded amount.

• All exchanges and refunds are handled on a case-by-case basis. Zaecy reserves the right to decline exchange and refund requests if they don't fall under the said criteria.
• Should a product be rejected for return at any stage,
  we will make two attempts to redeliver the product to the customer. In case the
  customer does not accept the delivery, the product will be forwarded for
  liquidation, and we won’t be able to entertain further delivery requests.

Missing & Wrong Items Policy:

We apologize that your order has missing or wrong item(s). In this unlikely scenario, please contact our support team at care@zaecy.com within 10 days of receiving the order.

Please share the following information with our Customer Support to help us in investigating the issue:

• Your order number
• The name of the item you didn’t receive (in case of missing item)
• The picture of the wrong item you received versus what you ordered (in case of wrong item)

If you require further assistance, please contact our customer success team at +971-556378320. We are also happy to assist you on Live Chat from 9 AM to 6 PM Dubai Time (GST), from Monday to Friday.